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Managing complaints in primary care
Taking place on Wednesday, 18 September, this interactive course is designed for those leading the management of complaints in primary care.
Mitigating risk in outpatient consultations
Taking place on Wednesday, 18 September this three hour course is designed for hospital doctors undertaking outpatient consultations.
Leadership: Understanding emotions to reduce risk
Taking place on 19 September, this three hour course is designed for doctors and dentists who have, or aspire to have, a leadership role.
Patient conflict: Interpersonal skills
Taking place on Tuesday, 24 September, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Complaints handling for admin and reception teams in primary care
Taking place on Wednesday, 25 September, this interactive course on handling complaints is designed for administrative staff and receptionists in primary care.
Probity for doctors
Taking place on Thursday, 26 September, this three hour interactive Zoom course addresses issues surrounding probity and ethics in everyday working practice.
Professionalism: Fulfilling your duties as a doctor
This five hour, interactive course is designed for any doctor to attend. 1 October 2024, between 9.30am and 3.30pm.
Confidentiality for admin and reception staff in primary care
Taking place on Thursday, 3 October, this interactive course is designed for admin and reception staff in primary care.
Building a feedback culture to reduce risk
Tuesday, 8 October this course is aimed at doctors and dentists who are, or aspire to be, leaders.
Leadership: Conducting an interpersonal conflict resolution process
Taking place on Wednesday, 9 October this three hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
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